Everything about Telus customer service
Everything about Telus customer service
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• At this point, I feel I am currently being misled and mistreated. Even with several phone calls and escalations, I still do not have clarity on my discount rates or a good resolution to my problems.
• I was bounced concerning many agents, my calls have been disconnected, And that i been given inconsistent info relating to my deal and savings.
Back in your working day, you experienced a decision of businesses. Now Now we have megacorps that swallow just about every alternative preference up so you're still left with three alternatives spanning a whole place, all of which collude with eachother to extort It truly is customers.
If an automatic assistant asks for the reason of one's connect with, point out "I would want to make payment arrangements for my mobility bill".
I left Rogers to return to Telus due to the fact I thought during the assure of higher service and fair cure, but this encounter has been something but.
I'm requesting a clear breakdown of my contract, together with all relevant special discounts, and a good resolution to the issues I’ve seasoned. Furthermore, I inquire that somebody assessment the call recordings to be aware of the lousy therapy I been given from many brokers.
after the agent evaluate my account he mentioned I am unable to offer you a offer or credits like you have now with the exiting account, so i just gave up and hangup the cellular phone.
once the agent review my account he stated i can't give you a deal or credits such as you have now with your exiting account, so i just gave up and hangup the phone.
I have not been so disappointed with a corporation. It truly is difficult to receive answers from Telus. My Invoice has actually been altered quite a few instances considering that signing up with them a yr in the past after a promoter arrived to our doorway and drew us in with attractive provides. She even reported Telus would pay for Shaw's contract penalty to maneuver us more than. I regret each individual second of going. It will require up almost all of the afternoon to talk with another person at Telus. Keep instances estimate an hour only to become forwarded to someone and put on keep for one more hour. My deal settlement shows what my Invoice need to be but they arbitrarily change my bill to one hundred.
Telus has messed up on my bill various moments inside the pastfew months. Not too long ago by charging me three times for just a provide it again which was currently returned. Then made a decision to go on and alter 3 of my designs on their own. First agent I spoke to was good and tried hard to repair the issue. He even contacted loyalty to help. They in no way termed. I attempted to phone myself and was hold endlessly so I hung up. Tried out Yet another agent he stated he would transfer me to loyalty than proceeded to get upset since I wouldn't let him to finish the decision when he claimed he could not transfer me.
Thank you on your attention to this make any difference. I anticipate a prompt and satisfactory resolution.
The several hours they have are certainly not Doing the job well with my do the job and caring for an aged loved one frantic routine. I also chatted Nonetheless they informed me I have to simply call in.
Today my cellphone stopped connecting to your telus community. Subsequently it has taken me a forty five to sift through the ai gate keepers prompt's just to talk to a true person, all while telus ai attempts everything not to make it possible for me to talk to a real particular person.
I'd some small issues but I had Unquestionably no idea how to repair them. Then, my co-employee recommended me of your respective service. Your workers had been incredibly client and useful! As a result of all of them!
I was at last provided case selection 21911243 and instructed that a supervisor would phone me back again in two several hours, which didn't come about. Alternatively, I was knowledgeable which i needed to hold out 24 several telus billing support hours.